Archive for the ‘Uncategorized’ Category

HITEC recap…

We had a great show in Austin TX where we met new folks and met up with our existing customers.  We each rotated and spent some time in the Mitel booth as well
getting to know our new co-workers and meeting many new customers.

Representatives from ITW and TigerTMS provided in-depth presentations during the conference featuring these products:

Launched this year – Hotel MGR - Guest Service, request tracking and workflow management.

iConnect – Guest BYOD. Empowering guest communications using their own device.

iPGS – Hotel Mobile Application. Guest content delivery to tablets, smart devices and IP handsets.

IP Connect – HSIA billing and management gateway appliance.

iCharge – PMS, PBX, VMS and HSIA interface management and call accounting.

InnLine – Voice Mail and automated wakeup solutions.

Mitel Books Hotel Mobility Suite

Mitel buys TigerTMS, moving its hospitality business up the stack from communications infrastructure to applications.

In talking to No Jitter editor in chief Eric Krapf a couple weeks ago, Mitel CEO Rich McBee foretold of future acquisitions in what he sees as three technology pillars: mobility, contact center, and cloud. Today, with the acquisition of global hospitality applications specialist TigerTMS, the conversation turned from the abstract to the actual.

Click here to read more!

Check out our new iConnect video…

Part of our Connected Guest Portfolio, iConnect provides a cost effective and secure method of extending the hotels telephony beyond the PBX. The system resides on the Guest side of the wifi and connects to the PBX on a separate network.

Click  iConnect to view the video…

Check out our new iCharge video…

Part of our Connected Guest Portfolio, iCharge is our robust interface management software with Call Accounting.
Click  iCharge to view the video…

Innline IP Version & Software Upgrade Instructions

We have found and isolated a potential issue regarding Day Light Savings time and wakeup calls on InnlineIP systems that use Wakeup Call Offloading but only with a Mitel 3300 integration.

The issue makes itself evident the morning of the Day Light Savings time change and any calls that are set through the Mitel Console.
The InnlineIP software does not adjust the timers to reflect the time change. This causes two wakeup calls to take place. The call from the Mitel will be accurate, the other from the InnlineIP, which will either be an hour before or an hour after, depending on the time change direction.
The issue does not reoccur after the first day of the time change.

The good news is, we have isolated the issue and have been able to put a fix in our latest InnlineIP release.

Please  click here to view the InnlineIP Version and Software Upgrade Instructions.

Note: the upgrade is a recommendation, not a requirement.


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